Supplier failed to issue final bills to 34,000 prepayment customers who stopped using it, Ofgem finds
The energy regulator has ordered Octopus Energy to pay £1.5m in refunds and compensation, after an investigation found thousands of errors on prepayment meter bills.
An investigation by Ofgem found Octopus failed to issue final bills to 34,000 prepayment customers who transferred to another supplier or terminated their contract within the required six-week period between 2014 and October 2023.