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How CEOs are using AI in their daily lives

Preview of Sam Altman, Tim Cook, and Satya Nadella
CEOs are using AI to research topics and summarize emails.

  • CEOs are integrating AI into their personal and professional lives.
  • Nvidia’s Jensen Huang uses AI as a tutor, while Apple’s Tim Cook organizes emails with the tech.
  • The AI market is projected to hit $4.8 trillion by 2033.

It seems like artificial intelligence is everywhere these days. CEOs seem to like it that way.

The technology continues to impact numerous sectors across the global market, including education, healthcare, and entertainment. By 2030, AI could contribute around $15.7 trillion to the global economy by 2030, according to consulting firm PwC.

From Jensen Huang to Tim Cook, here’s how seven CEOs are integrating AI into their daily lives.

Microsoft’s Satya Nadella
Satya Nadella onstage wearing a navy blue sweater with his hands clasped
Mustafa Suleyman will report directly to Satya Nadella

Microsoft has invested heavily in AI, including introducing its Copilot assistant in 2023, inking a $13 billion partnership with OpenAI in 2024, and creating teams dedicated to developing the tech.

CEO Satya Nadella, who took charge of the company in 2014, previously discussed how recent developments in AI will change workflows and humans’ cognitive labor. For Nadella, AI has become a necessary part of his life, both in and out of the office, according to Bloomberg.

During an interview published in May, Nadella said he enjoys podcasts but doesn’t listen to them. Instead, he uploads the transcripts of podcasts to the Copilot app on his phone so he can discuss the content with a voice assistant during his commute.

When he reaches Microsoft’s headquarters in Washington State, Nadella uses Copilot to summarize his Outlook and Teams messages. He utilizes at least 10 custom agents from Copilot Studio to help with meeting prep and research.

“I’m an email typist,” Nadella told the outlet.

OpenAI’s Sam Altman
OpenAI CEO Sam Altman
OpenAI CEO Sam Altman at Trump’s inauguration.

Sam Altman, the CEO of OpenAI, has become one of Silicon Valley’s most prominent tech giants thanks to OpenAI‘s premier product, ChatGPT.

The company launched a chatbot demo in 2022, and it quickly went viral on social media as people inquired about everything from diets to recipes. Over the last three years, OpenAI has shared more advanced GPT programs with users and is working to expand its global reach despite competition from Chinese tech companies like DeepSeek.

This January, President Donald Trump announced a $500 billion private-sector investment in AI infrastructure called Stargate. OpenAI was among the companies asked to help with that project.

So, it’s unsurprising that Altman uses AI to streamline tasks his his personal life. Altman appeared on Adam Grant’s “ReThinking” podcast this January, saying, “Honestly, I use it in the boring ways.”

Altman said the AI bots help him process emails or summarize documents. The tech has also helped him with fatherhood.

During an OpenAI podcast interview published in June, Altman said he used AI “constantly” after welcoming his first child in February.

“Clearly, people have been able to take care of babies without ChatGPT for a long time,” Altman said. “I don’t know how I would have done that.”

Now, Altman said he mostly uses ChatGPT to research developmental stages.

Nvidia’s Jensen Huang
Nvidia's CEO, Jensen Huang, showing off products from the tech company.
Nvidia’s CEO, Jensen Huang, showing off products from the tech company.

Another major player on the global tech scene is Jensen Huang, Nvidia’s CEO. The California-based company is one of the most valuable in the world, with a market value of over $3 trillion, according to Google Finance. The company is focused on designing and manufacturing hardware, including chips and graphical processing units to assist AI.

During the 28th annual Milken Institute Global Conference in May, Huang told the audience he uses AI programs to learn new concepts.

“I use it as a tutor every day,” Huang said. “In areas that are fairly new to me, I might say, ‘Start by explaining it to me like I’m a 12-year-old,’ and then work your way up into a doctorate-level over time.”

AI’s ability to rapidly collect, analyze, and communicate information could close the tech gap, according to Huang.

“In this room, it’s very unlikely that more than a handful of people know how to program with C++,” Huang said. “Yet 100% of you know how to program an AI, and the reason for that is because the AI will speak whatever language you wanted to speak.”

In a 2024 interview with Wired, Huang said he uses Perplexity and ChatGPT “almost every day” for research.

“For example, computer-aided drug discovery. Maybe you would like to know about the recent advancements in computer-aided drug discovery,” Huanng said. “And so you want to frame the overall topic so that you could have a framework, and from that framework, you could ask more and more specific questions. I really love that about these large language models.”

Apple’s Tim Cook
Tim Cook at the 81st Venice International Film Festival in Venice, Italy.
Tim Cook attends a red carpet event for an Apple TV show.

Apple is navigating the global AI market under CEO Tim Cook, who announced Apple Intelligence — a generative AI system — at the company’s Worldwide Developers Conference in 2024. He also unveiled a slew of other AI-based features at the time, including the Image Playground and the ability to remove unwanted background details from photos.

Cook, who became CEO in 2011, publicly spoke about how he uses AI day-to-day in a 2024 interview with The Wall Street Journal. He said Apple Intelligence helps him summarize long emails.

“If I can save time here and there, it adds up to something significant across a day, a week, a month,” Cook told the outlet. “It’s changed my life,” he says. “It really has.”

One year earlier, Cook appeared on “Good Morning America” and said he was “excited” about developments in AI.

“I think there’s some unique applications for it and you can bet that it’s something that we’re looking at closely,” Cook said.

Zillow’s Jeremy Wacksman
Zillow logo

Real estate tech companies like Zillow are also leaning into AI. The company announced in 2023 that it implemented an “AI-powered natural-language search” to help users navigate the website.

CEO Jeremy Wacksman, like the other executives, has begun using AI to be more efficient.

“I spend a lot of time either catching up on meetings I’ve missed or on asynchronous documentation,” Wacksman told The New York Times Dealbook. “You can tell ChatGPT, ‘Treat me like my role. Here’s all this data — summarize it for me the way I would need to know going forward,’ and you can get a personalized summary. That’s just — that’s far more valuable to me than to try to read a transcript at one-and-a-half speed or watch a video at one-and-a-half speed.”

Wacksman added that he wants Zillow staffers to experiment with the technology.

“We’ve had what we call ‘AI days,’ where we showcase work and celebrate examples,” Wacksman said. “We’ve also started weaving it into our bigger meetings, like product reviews: When a product manager-design-engineering team is prototyping, oftentimes, they’re now using an AI tool called Replit. They’re prototyping really quickly to get something in front of a user.”

Coinbase’s Brian Armstrong
brian armstrong coinbase
Coinbase Founder and CEO Brian Armstrong attends Consensus 2019 at the Hilton Midtown on May 15, 2019 in New York City.

Like many other companies, Coinbase has recently sought to expand its operations using AI. The cryptocurrency exchange acquired Agara, an AI support platform, in 2021 to expand its customer experience tools. Nearly three years later, CEO Brian Armstrong said in an X post that his development team witnessed their first “AI to AI crypto transaction.”

“What did one AI buy from another? Tokens! Not crypto tokens, but AI tokens (words basically from one LLM to another). They used tokens to buy tokens,” Armstrong said.

Coinbase partnered with Perplexity AI to give traders access to real-time crypto data, CEO Brian Armstrong said in an X post this July.

“Perplexity is now ingesting our market data, including COIN50, and using it to power market analysis,” Armstrong said.

Armstrong, who cofounded Coinbase in 2012, said he was enthusiastic about the tech during a “Cheeky Pint” podcast episode published in August 2025.

“Even as CEO, by the way, I use it a lot,” Armstrong said, adding that he and the Coinbase team are testing the limits of decision-making in AI.

“We use a decision-making process called RAPIDS, and everyone writes their input,” Armstrong said. “We have a row now for AI that writes its input in as one of the people that help make decisions. We’re testing the limits of it. Like, when can it actually start to be the decision-maker on some things and do better than humans?”

During the same interview, Armstrong said he fired Coinbase employees who hadn’t adopted AI into their workflow before a given deadline.

“Some of them had a good reason because they were just getting back from a trip or something,” Armstrong said. “Some of them didn’t, and they got fired.”

LinkedIn’s Ryan Roslanksy
Linkedin CEO Ryan Roslansky in 2025.

LinkedIn has followed in the footsteps of its parent company, Microsoft, by integrating AI into its platform, including an AI-powered coaching tool that provides professionals with tips and resources. In November 2025, the company announced that premium subscribers gained access to an AI-powered people search.

During a fireside chat at the company’s San Francisco office in October 2025, CEO Ryan Roslanksy said using AI to complete tasks is like “having a second brain.” One way he uses AI in his daily life is drafting “high-stakes emails” to executives, including Microsoft CEO Satya Nadella.

“A lot of the time when I’m sending a super high-stakes email to Satya Nadella or other CEOs or world leaders or etcetera, you’ve got to make sure you sound super smart when you do that. I would say that without a doubt, almost every email that I send these days is being sent with the help of Copilot,” Rolansky, referring to Microsoft’s AI assistant, said.

However, Rolansky said AI doesn’t write the entirety of emails. Instead, the tech guides him through a step-by-step process to determine the end result.

“Historically, there’d be a button that said, ‘Draft the reply for me.’ And it would just try to draft the reply,” Rolansky said. “The problem is that you’re actually asking AI to make tons of decisions for you when you ask it to blindly reply to an email.”

Eli Lilly’s David Ricks
David Ricks

Eli Lilly, a pharmaceutical company, is one of many in healthcare learning how to use AI.

In September 2025, the company announced it’s creating an AI-powered platform designed to give five biotech companies access to drug discovery models. Eli Lilly, in October 2025, said the supercomputer it is building with Nvidia could take AI to the next level.

“Our supercomputer will be the most powerful in the pharmaceutical industry and enable AI-based research at a scale previously thought impossible,” a press release said. “It has the potential to expand our ability to discover, develop and distribute new medicines faster.”

During an episode of the “Cheeky Pint” podcast published in November 2025, CEO David Ricks said he finds the technology quite helpful for meetings.

“I read a lot of medical journals. I go to conferences where data is presented,” Ricks said. “I spend time with our scientists to stay curious. Yeah, now I have at least one or two AIs running every minute of every meeting I’m in, and I just am asking science questions.”

When it comes to AI, Ricks said he prefers to use Anthropic’s Claude or xAI’s Grok rather than OpenAI’s ChatGPT.

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Gutting of key US watchdog could pave way for grave immigration abuses, experts warn

Former oversight officials alarmed by dismantling of DHS system that oversees complaints about civil rights harms

The federal watchdog system at the Department of Homeland Security (DHS) that oversees complaints about civil rights violations, including in immigration detention, has been gutted so thoroughly that it could be laying the groundwork for the Trump administration to “abuse people with impunity”, experts warn.

Former federal oversight officials have sounded the alarm at the rapid dismantling of guardrails against human rights failures – at the same time as the government pushes aggressive immigration enforcement operations.

Border Patrol agents in Arizona forcibly removed a detained man from a cell, handcuffed him and then injected him with ketamine to sedate him in 2023, according to a CRCL document confirming the watchdog’s investigation into the allegation. A Guardian reporter had saved that document just weeks before it was scrubbed from the DHS’s website.

Guards at a privately owned Louisiana detention center systematically mistreated detained immigrants, according to a CRCL document. This included an investigation into a 2024 incident during which correctional staff pepper sprayed around 200 detained immigrants who were staging a hunger strike in protest of detention conditions. Guards then allegedly locked the men in the unit and cut the power and water for hours. A majority of the men were allegedly denied medical care, the original complaint, submitted to the CRCL by RFK Human Rights, said.

In a Florida jail, a 33-year-old immigrant woman with mental health problems was forcibly stripped naked, strapped to a restraint chair and mocked by male guards, according to a CRCL complaint submitted by the ACLU of Florida and RFK Human Rights. The woman was allegedly left with “contusions and marks on her body” after hours in the restraint chair. The whistleblower declaration said the CRCL had launched an investigation into the case.

Agents violated due process during the arrest and detention of Palestinian student and Columbia University activist Mahmoud Khalil, according to the whistleblower complaint.

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Netanyahu submits request for a pardon amid his ongoing corruption trial

Netanyahu submits request for a pardon amid his ongoing corruption trial [deltaMinutes] mins ago Now
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Four killed in shooting at California family gathering

Four people were killed and 10 wounded on Saturday during a shooting at a family event in Stockton, in what authorities say appears to have been a targeted attack.
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I landed a job at Amazon after 10 months of job-searching. My strategy was flawed in the beginning — here’s how I fixed it and landed an offer.

Jugal Bhatt
Jugal Bhatt

  • Jugal Bhatt struggled to land tech interviews before rethinking his job search strategy.
  • He made a list of over 100 target companies and tried to connect with recruiters and employees.
  • He said the shift helped him land a software engineering job at Amazon.

This ‘as-told-to’ essay is based on a conversation with Jugal Bhatt, a 24-year-old software engineer at Amazon based in Phoenix. Business Insider has verified his employment with documentation. This essay has been edited for length and clarity.

Eight months before graduation, I began searching for a software engineering role. I thought my job search approach was solid, but in hindsight, it was holding me back.

In 2024, I moved to the US from India to pursue a master’s in computer science at the University of Illinois. I kicked off my job search that September — not just to give myself time before my May 2025 graduation, but because I’d heard that August, September, and October were peak hiring months.

I struggled to gain traction, and for the first few months, I didn’t land any interviews. Slowly but surely, I realized I needed to make a change.

After implementing a new approach that incorporated Boolean search techniques, strategic networking, and targeted LinkedIn posting, I began receiving interviews. My strategy eventually helped me land a software engineering role at Amazon.

My initial approach was flawed

At the start of my job hunt, I was mostly cold-applying for software engineering jobs — whatever I could find of interest on company websites and job platforms. I didn’t ask many connections for referrals or reach out to many recruiters, and I used the same résumé for every application.

My strategy shift began around the end of last year. One of the new things I focused on was making connections with recruiters, hiring managers, and employees at companies of interest in the hopes of giving my application an edge.

I got strategic with Boolean searches and networking

I started by making a list of 100 to 150 companies I wanted to work for, a mix of startups and larger tech firms. Every morning, I’d spend time searching for people from these companies on LinkedIn. I did so in part by using Boolean search techniques — searching terms like “recruiter” or “hiring manager” in quotation marks, along with the company name.

I’d identify more than a dozen people from each company and try to connect with or follow them. Once I found them, I’d comment on their LinkedIn posts to get on their radar — and eventually reach out about roles of interest. I think the comments served their purpose because conversations seemed to flow more naturally when they were familiar with me.

When it came to my résumé, I started tailoring it to each role I applied for.

Being active on LinkedIn and GitHub helped me land my first job offer

I also started writing a lot more posts on LinkedIn — sharing my projects and thoughts on different startup products. After doing that, I started getting more messages from recruiters.

But I didn’t just work on my own projects. Some startups had publicly available repositories on GitHub, and I began contributing to them to increase my visibility.

My efforts eventually started to pay off, and this strategy helped me land my first job interviews, including one for a founding software engineer role at the startup LiteLLM. I had commented on LinkedIn posts of the company’s founder and contributed to their GitHub repository, and someone from the company reached out and asked if I’d be interested in interviewing for a role I hadn’t applied for.

I later accepted an offer with them to start full-time after graduation.

A connection with an Amazon recruiter helped me land a job

When I accepted the offer at LiteLLM, I was still being considered for other roles, including a software engineering position at Amazon.

That opportunity began when an Amazon recruiter reached out to me via email about a role that typically required more than three years of experience, which I didn’t have at the time. I asked if there were any more junior-level openings, and they told me to keep an eye out and reach out if I spotted any good fits. It sounded like they might be able to help get my résumé a closer look.

Around the end of March, I spotted three or four roles that seemed like a good fit and emailed the recruiter. I was asked to complete an online assessment for a software engineering position before participating in a series of interviews.

In July, I received an offer from Amazon and resigned from LiteLLM.

My advice for Amazon applicants

I believe my connection with the Amazon recruiter gave me a competitive edge in the application process. Now that I work at Amazon, I’ve seen how recruiters can flag promising candidates and help their applications stand out.

My top advice for anyone looking to land a job at Amazon is to identify the recruiters and hiring managers involved in the decision-making process, whether through LinkedIn searches or connections within Amazon.

Additionally, I recommend you take ample time to prepare for the company’s interview process. Reflecting on my time at Amazon, the work has definitely been challenging — but in some ways, the interview preparation was harder than the job itself.

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Popular fashion brands that filed for bankruptcy in 2025

Forever 21
Forever 21 filed for bankruptcy in March.

  • Several major fashion brands and retailers have filed for bankruptcy in 2025.
  • Economic challenges, tariffs, and competition from fast-fashion brands like Shein hurt sales.
  • Store closures and shifting consumer spending patterns continue to impact the fashion industry.

It’s been a busy year for corporate bankruptcies, and fashion brands and retailers aren’t immune.

An uncertain economic environment has led some consumers to be more selective about where they spend their money. As a result, some are reaching for cheaper styles — fast-fashion retailers like Shein took market share from competing brands in 2024, according to data and analytics company GlobalData — or buying secondhand clothing.

Many retailers and restaurants, such as baby apparel brand Carter’s and department store chain Macy’s, have been shuttering stores. More than 3,700 stores have closed across the US in 2025, by Business Insider’s count.

President Donald Trump’s tariffs have also created new challenges for fashion brands, from Abercrombie & Fitch to Nike, some of which have said they’re raising prices or altering their supply chains to minimize the financial impact.

However, other companies haven’t been able to bounce back from waning traffic, tariffs, and more. These apparel brands filed for bankruptcy protection in 2025.

Forever 21

A sign advertising a storewide sale is displayed in a window at a Forever 21 store that is preparing to close on February 20, 2025 in San Francisco.
Forever 21 cited a weakened ability to compete with foreign online retailers

Forever 21 was once a mainstay in fast fashion for young women shopping at the mall. The past six years have been marked by financial losses, and the company filed for Chapter 11 bankruptcy protection twice.

The rise of online fast-fashion brands like Shein and Temu, which typically offer styles at a lower price than Forever 21’s already budget-friendly offerings, has hurt the brand in recent years.

In a March 2025 bankruptcy filing, the company cited the “de minimis” rule, which had permitted shipments valued under $800 to enter the US without tariffs, as a key factor that weakened its ability to compete on price with foreign online retailers.

Authentic Brands Group, the owner of Forever 21’s intellectual property, said in September that it found new partners to renew the US business and transform it into a digital-led brand.

Ssense

ssense storefront
Ssense filed for bankruptcy in August.

Online retailer Ssense is known for selling niche luxury fashion brands. In August, the marketplace filed for Canada’s equivalent of bankruptcy protection in the Quebec Superior Court.

Business of Fashion reported that Ssense CEO Rami Atallah blamed the company’s downfall on the Trump administration’s trade policy, in an email sent to staff. Canada faces a 35% tariff on goods that are not covered by a free trade agreement between the nations.

Liberated Brands

clothing hangers
Liberated Brands filed for bankruptcy in February.

Liberated Brands, which operated Billabong and Quicksilver, filed for Chapter 11 bankruptcy in February. The case was dismissed in May, and the company has shut down its US and Canadian retail operations.

In February court filings, Liberated Brands said it had been hit by macroeconomic pressures, supply-chain disruptions, and declining profits.

Sneakersnstuff

The popular Stockholm-based sneaker retailer filed for bankruptcy in January, as Swedish outlet Ehandel first reported. It was confirmed by Sneakersnstuff cofounder Peter Jansson in a now-deleted Instagram post.

The company was acquired by German investment company Reziprok Ventures in February.

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Hong Kong mourns as apartment blaze death toll rises to 146

Rescue teams find more bodies in burnt-out buildings of Wang Fuk Court complex after Wednesday’s fire

The death toll in Hong Kong’s apartment complex blaze has risen to 146 after investigators discovered more bodies in the burnt-out buildings. A steady stream of people placed bouquets of flowers at an ever-growing makeshift memorial at the scene of the disaster, among the worst in the city’s history.

The Hong Kong police’s disaster victim identification unit has been going through the buildings of the Wang Fuk Court complex meticulously and has found bodies both in apartment units and on the roofs, the officer in charge, Cheng Ka-chun, said on Sunday.

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Netanyahu Requests Pardon from Israeli President After Trump Push: Report

The reported request comes weeks after U.S. President Donald Trump also asked Israeli President Isaac Herzog to pardon Netanyahu.
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A history professor says AI didn’t break college — it exposed how broken it already was

Engineering students at the International Technology Olympics, Pardis Technology Park, in Tehran, on October 28, 2025.
A professor says AI didn’t cause the crisis in education — it exposed it.

  • A University of Texas professor says AI didn’t break college — it revealed how broken teaching was.
  • Steven Mintz said that mass lectures and formulaic essays dehumanized education long before AI.
  • He said that schools must automate rote learning so humans can focus on thinking and mentorship.

When Steven Mintz, a history professor at the University of Texas at Austin, opened 400 essays from his students, he noticed something uncanny. The sentences were the same. The structure was the same. Even the conclusions matched.

In a LinkedIn post, Mintz said this wasn’t a cheating crisis but a pedagogy crisis.

For years, he said, universities have operated like factories: mass lectures, standardized prompts, and rubric-driven grading handled by what he described as overworked teaching assistants.

Professors have called this mentorship, he said, but it’s really “industrialized education,” he wrote in a more detailed Substack post on the topic. And AI, he believes, has simply revealed how hollow that model had become.

“Machines can already do most of what we ask students to do — and often do it better,” Mintz wrote on LinkedIn. “When 400 students can generate identical essays in 30 seconds, the problem isn’t the students. The problem is the assignment.”

Steven Mintz
Texas professor Steven Mintz says AI didn’t ruin college — it revealed a system that stopped valuing real learning.

The death of the take-home essay

In an email to Business Insider, Mintz said the traditional take-home essay is obsolete because it tests exactly what AI now excels at — research, understanding context, and constructing and developing an argument.

“AI can now do all that,” he said.

As a result, he said he has moved away from essays done outside class and toward forms of assessment that demonstrate visible learning, including in-class writing assignments, oral presentations without detailed notes, and student-led discussions.

There should be “no outside of class graded assignments. Assessment will be based exclusively on activities that can be observed in person,” he said.

Mintz envisions a system where AI handles what he called “mastery learning” — basic facts, chronology, and conceptual frameworks — freeing students to focus on what he described as “inquiry learning”: asking students to pose questions and construct complex arguments.

He believes schools should double down on timeless literacies — research, writing, numeracy, and critical reading — but in ways that demand creativity and independent thought.

“We must ensure that students graduate with the ability to conduct research, write and speak clearly and analytically, read closely and critically, be numerate, culturally literate, and well prepared for their future career,” he said.

If universities continue with “business as usual,” he said, public faith in higher education and the value of a degree will “wither.”

A final reckoning for higher ed

For Mintz, AI is a mirror, showing universities how deeply they’ve relied on mechanical learning, and how far they’ve drifted from the roots of education.

“AI doesn’t threaten to dehumanize higher education,” he wrote on Substack. ” It reveals how thoroughly we’ve already dehumanized it — and offers us one last chance to recover what we’ve lost.”

Looking ahead, he told Business Insider that the next five years must be a period of reinvention.

“We must reinvent assessment,” he said, and offer courses that center on “slow reading, deep questions, ethical dilemmas, historical reasoning, data fluency, and creative problem-solving.”

“We must invest in seminars, mentorship models, undergraduate research, and experiential learning,” he said.

Now, colleges face a choice: double down on surveillance and standardization, or rebuild around what machines can’t replicate.

“This is our moment to redesign — not defend — the future of learning,” he wrote on LinkedIn.

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The secret to avoiding ‘AI slop’ — let workers ‘job craft’ their own roles around AI tools, researchers say

Employees work on the assembly line of industrial robots at a CRP Robotics workshop in Chengdu, Sichuan Province, China, on October 10, 2025.
A new Multiverse study finds the cure for “AI slop” is giving workers the power to redesign their jobs around AI.

  • Employees who reshape their jobs around AI report higher engagement and motivation at work.
  • Multiverse found that “job crafting” with AI cuts down on low-effort, low-quality “AI slop.”
  • Deeper AI collaboration links to higher focus, energy, and commitment, the researchers said.

Tired of “AI slop“? A team of learning scientists at AI skills platform Multiverse says there’s a fix.

Employees who take the initiative to reshape their roles around artificial intelligence — rather than simply using it to speed through tasks — are more engaged, motivated, and creative at work, according to new research from Multiverse, the upskilling platform for AI and tech adoption.

The study, conducted in June and July, analyzed 295 UK full-time professionals across industries, including finance, government, and technology, all of whom had used generative AI for at least six months.

It found that those who actively “job craft” — redesign their tasks and workflows to integrate AI — experience significantly higher engagement than those who use the technology passively.

“Job crafting essentially means reexamining the components of your role and reshaping them to suit the needs of the task at hand,” Barry Goulding, an organizational psychologist at Multiverse, told Business Insider.

“So moving from ‘this is my job’ to ‘this is how I could do my job better.'”

‘AI slop’ comes from low engagement

The Multiverse team sees “AI slop” — the flood of low-quality, generic output produced by generative AI — as a symptom of disengagement rather than a flaw of the technology itself.

“AI slop is a function of employees not properly engaging with the tech,” Goulding said.

“Copy-pasting a report written by AI without reviewing or revising it isn’t an indicator of a highly engaged employee, nor does it suggest that they are deeply collaborating with the AI tool they’re using,” he added.

Job crafters, on the other hand, he said, are the ones who “catch errors, question the AI’s logic, and ultimately ensure the final product is high-quality.”

By training employees to think critically about how AI fits into their role, companies can curb sloppy output and foster higher-quality work, he added.

AI engagement isn’t automatic — it depends on intent

The findings also challenged a popular narrative that AI reduces cognitive engagement.

While some studies, including OpenAI and MIT’s research on ChatGPT and Oxford University Press’s study on AI tools, have found that AI can cause people to think less deeply, Multiverse’s data suggests that when used intentionally, AI can actually increase focus and dedication.

“If the intent is low-effort automation, you’ll no doubt see low cognitive and employee engagement,” Goulding said.

“But our data shows that when employees use AI with intent, and proactively reshape their job around it, their absorption, dedication, and vigor (the factors that make up employee engagement) increase.”

Goulding said this proactive mindset helps employees move from a passive to an active relationship with AI.

He cited a customer service manager, for instance, who could go beyond answering tickets one by one and instead use AI to analyze trends and recommend process improvements.

That kind of mindset shift, he added, “can provoke a real uptick in work engagement.”

How leaders can make ‘job crafting’ part of their AI strategy

To harness these benefits, Goulding said AI adoption needs to go beyond rolling out new tools.

“Handing out licenses to AI tools without training employees in how to use them is pretty much guaranteed to ensure lower-quality outputs, low engagement, and negligible impact on productivity,” he said.

He recommends embedding training within broader AI strategies, measuring outcomes, and giving employees space to experiment.

Leadership, he added, plays a crucial role in setting expectations and modelling the right behaviour.

“Give employees the agency to reshape their roles and the licence to experiment within guardrails,” Goulding said. “Lead from the front.”

He pointed to the consulting firm Capita as an example of a company that has made AI adoption a strategic transition, rather than just a tech rollout.

One employee there, after being trained in AI, built an “Ask Me Anything” assistant that has already handled more than 70,000 queries across the firm, he said.

Don’t track job crafting — track what it drives

Rather than trying to measure “job crafting” directly, Goulding advised leaders to focus on the outcomes it’s meant to drive.

“You won’t see value if you’re just trying to track a behavior,” he said.

“It’s more important to measure the output and impact you’re after: is productivity improving? Are employee engagement scores going up?”

He added that training people to use AI effectively within their context naturally leads to curiosity, problem-solving, and higher-quality collaboration with the technology.

Goulding said he believes job crafting will soon become a core competency for the AI era.

“AI will change how we all work,” he said. “Those who grab hold of the reins will win quicker and win bigger than those that don’t — and the benefits will multiply at an organizational level if you can embed these behaviours through tech training.”

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