Day: November 4, 2025

• Appian CEO Matt Calkins said he shut down an effort to use AI to review résumés.
• He said humans should be easily able to discern what makes applicants stand out.
• It’s one way he says companies are failing to properly use AI.

Appian CEO Matt Calkins said many companies are deploying AI incorrectly. It starts with something as simple as reviewing résumés.

“We’re trying to be all modern and everything, but the reason I don’t like that is we’re trying to hire at a very elite level, and I think if we use AI, we’re going to start checkboxing,” Calkins told Business Insider during a recent dinner with reporters.

AI has upended job hunting and hiring.

While major companies like Google and Salesforce told Business Insider earlier this year that they use AI to assist in reviewing candidates, many still rely entirely on recruiters for filtering applications. Companies have said that using AI to help with the influx of initial applications, ideally freeing up recruiters to focus on top candidates.

Business Insider found that some applicants are going back to paper résumés to try to cut through the mountain of applications. Some hiring managers are returning to in-person interviews, craving more direct interaction.

Calkins said he fears that if Appian relied on AI to whittle down applications, they could miss out on a potentially special hire. Founded in 1999, Appian is a cloud computing and enterprise software company.

“We were supposed to be better than that,” he said. “We were supposed to spot the magic in people when we read their résumés, and it didn’t take AI to screen for, I don’t know, did you do well in school or something?”

‘They’re off doing silly things that aren’t going to matter.’

It’s not just on the hiring end where companies are missing out, Calkins said. He pointed to an MIT study, which found that 95% of companies have yet to see a return on their investment in generative AI. Calkins said it’s incredible to see “the technology of the century” deployed so poorly.

“It’s happening because we’re so ignorant about how to actually put AI to work,” he said. “It’s not so hard, you need to connect AI to real work. Instead of having it do side jobs, you need to connect it to the big jobs.”

Calkins said AI would be much better deployed by addressing the massive challenges that large companies face. One such problem, he said, is how corporations are “just inundated” with all kinds of communication every day.

“Most corporations get a million pieces of incoming communication,” he said. “And some are on paper, and some are on fax machines, and some are on emails, and some are texts, and some are calls that are transcribed. And they’re on all different topics, right?”

Appian has had great success addressing this, Calkins said, saying their AI can understand everything from emails to handwritten notes, route the job, and then upload it to the correct database with 99% accuracy.

“It’s just amazing, but it’s also boring. It’s back office,” he said. “Nobody will understand it if you do a Super Bowl ad about it. And so, the world is just more or less unaware of the real answer for how to use AI, and they’re off doing silly things that aren’t going to matter.”

• An appeals court is set to hear whether Sam Bankman-Fried had a fair trial.
• SBF was sentenced to 25 years in prison after a jury found him guilty of an $11 billion fraud.
• His lawyers say he should get a new trial after he unfairly previewed his testimony for prosecutors.

When Sam Bankman-Fried prepared to testify in his own criminal trial, things didn’t go according to plan.

Bankman-Fried wanted to tell jurors his side of the story. Part of that story, in his view, was that he received advice from company lawyers that made him think everything he did was OK.

US District Judge Lewis Kaplan, who oversaw Bankman-Fried’s 2023 criminal trial, wasn’t so sure. The judge had Bankman-Fried testify in court without a jury and allowed prosecutors to cross-examine him. Afterward, the judge ruled that the purported advice he got from lawyers was irrelevant to the case and would only confuse jurors.

On Tuesday, a panel of three judges is set to consider whether that hearing, which is at the heart of Bankman-Fried’s appeal, is enough to overturn his guilty verdict.

Bankman-Fried still testified for the jury the following day, but he wasn’t allowed to talk about everything he wanted to. Ultimately, the jurors convicted the former FTX CEO and cofounder of eight criminal counts, for several varieties of fraud and money laundering. Kaplan sentenced Bankman-Fried to 25 years in prison.

In an appeal brief, Bankman-Fried’s attorney, Alexandra Shapiro, described the preview hearing as a “deposition” and said it was “unprecedented.”

“The government had obtained a free preview of Bankman-Fried’s testimony, and a free practice session to better cross him when he testified before the jury,” she wrote.

SBF didn’t get a fair trial, his lawyers say

According to prosecutors, Bankman-Fried orchestrated an $11 billion fraud scheme. He took money belonging to depositors of FTX, his cryptocurrency exchange, and commingled it with Alameda Research, his hedge fund.

Bankman-Fried and his co-conspirators used that money for advertising, investments, luxurious Bahamas real estate, and political donations — all while lying to investors and lenders about where the funds were going.

At the trial, Kaplan forbade Bankman-Fried’s lawyers from making the argument that FTX was always solvent and that depositors would get all their money back. His lawyers couldn’t tell jurors what they argued in court papers, which was that Bankman-Fried’s investments were just that — investments, not theft. In particular, FTX made a $500 million investment in the now-red-hot artificial intelligence company Anthropic. That 8% stake would be worth more than $14.6 billion today. (FTX’s bankruptcy attorneys sold the Anthropic holdings at lower valuations to repay creditors.)

Bankman-Fried failed at risk management, not because he was a criminal fraudster, his lawyers said.

Prosecutors said in their appeal brief that Bankman-Fried’s trial was fair. While his preview hearing may have been unprecedented, “the absence of precedent cannot establish plain error,” they wrote.

In fact, the practice might have even helped him, they said.

“It is equally plausible that Bankman-Fried benefited from first testifying outside the presence of the jury — in his trial testimony, he avoided the long-winded answers that had come across as evasive, and abandoned certain assertions that fell apart on the stand,” they wrote in the brief.

Representing Bankman-Fried in Tuesday’s appeal hearing will be Shapiro, an experienced white-collar appellate lawyer who clerked for former Supreme Court Justice Ruth Bader Ginsburg and who recently achieved legal superstar status after serving on Sean “Diddy” Combs’ trial defense team. Shapiro has also represented other high-profile white-collar defendants on appeal, including Charlie Javice and Bill Hwang.

For the US Attorney’s Office for the Southern District of New York, Nathan Rehn, also a former Ginsburg clerk, is expected to argue before the three-judge panel at the Second Circuit Court of Appeals.

In addition to arguing that Bankman-Fried didn’t get a fair shot at defending himself, Shapiro has argued that Kaplan gave the jury incorrect instructions for deciding on Bankman-Fried’s intent, and that the judge should have forced FTX’s bankruptcy lawyers to turn over more discovery material to help him prepare for his defense.

Shapiro said the appellate court should order a new trial for Bankman-Fried, and with a different judge.

In the meantime, Bankman-Fried is serving his sentence in FCI Terminal Island, a low-security prison in the Los Angeles area, while fishing for a pardon from President Donald Trump. His co-conspirator, Caroline Ellison, who was the star witness at his trial, is serving a 2-year sentence.

• New York’s mayoral race is entering its final stretch.
• Public filings show tech investors are coalescing around Andrew Cuomo.
• VCs have sent $569,000 to Cuomo and his opponent, Zohran Mamdani; 94% of the money went to Cuomo.

New York mayoral candidate Zohran Mamdani is topping opponent Andrew Cuomo in the polls, but donation data shows New York’s venture capitalists aren’t convinced.

Few expected Mamdani, who built his campaign around free city buses, a freeze on New York rents, and tax hikes for millionaires, to sweep the venture crowd. Public filings corroborate the vibe. The city’s tech backers are consolidating financial support around Cuomo.

Business Insider combed records from the New York City Campaign Finance Board to see how employees of venture capital firms have donated this election cycle, specifically to Mamdani and Cuomo, since 2022. The data is limited; donors can choose not to disclose their employers, and our dataset is likely missing investors.

Our review found that 58 workers donated a total of $569,000 to either of the two candidates or their respective political action committees. About 94% of the money went to Cuomo’s campaign and allied groups; Mamdani and related entities drew under 6%. Put another way, 94 cents of every dollar — about a 16-to-1 split — went to elect Cuomo.

Business interests were top of mind for voters. Last week, a Manhattan salon filled with Cuomo supporters in pink “Cool Girls for Capitalism” tees. Erica Wenger, an emerging fund manager in New York, said she helped organize the event and plans to vote for Cuomo.

“For me, it comes down to values and pragmatism,” Wenger wrote in a text. “I want leaders who can grow New York’s economy and keep our city safe for everyone.”

She said she’s “concerned” that some of Mamdani’s rhetoric and policy plans could stifle the city’s entrepreneurial streak. New York is the second-largest hub for venture capital, based on the number of deals and their value. Bryan Rosenblatt, a partner at Craft Ventures who leads the $3.3 billion firm’s New York office, shared that fear.

“New York City is built on ambition, innovation, and capitalism,” Rosenblatt said. “Electing a mayor who drives out our most ambitious builders and top contributors to the city’s economy is not good for New York or anyone who calls it home.”

Representatives for both candidates did not respond to Business Insider’s requests for comment.

Kevin Ryan, founder of AlleyCorp, a startup incubator and investment firm, sees Mamdani as someone who could also secure tech’s future in New York. He’s agreed to join an advisory group that would counsel the Democratic candidate if elected, and has donated $9,000 to the pro-Mamdani PAC that created the group.

“The reason New York City is booming right now, the reason, unfortunately, apartment prices are high and restaurants are full, is because there are so many jobs being created here,” Ryan said. “We need to keep that.”

He wants a Mayor Mamdani who spotlights fast-growing tech firms and “congratulates the JPMorgans of the world” when they expand in the city.

Biotech investor Zach Weinberg, who previously built and sold Flatiron Health in one of New York’s largest venture-backed exits ever, said he doesn’t care for either candidate. He said he’s deeply concerned about a Mamdani win, however, because he believes tax increases on the wealthiest New Yorkers will lead them to pack their bags, causing budgets for welfare programs to shrink. In this frame, Weinberg said, “the only logical vote is to hold your nose and pick Cuomo.”

• The Army wants to partner with some social media influencers to boost recruitment efforts.
• Traditional recruiting methods have become harder as young people increasingly engage online.
• This is the second installment of Business Insider’s three-part series on the rise of military influencers.

The US Army, long known for buttoned-up recruiting campaigns like “Be All You Can Be” and “Army Strong,” wants to experiment with an unfiltered approach: letting social media stars sell military life.

For decades, the task of finding new soldiers has rested on recruiters in dress uniforms visiting schools, career fairs, and community events. With young people living increasingly online — and with the Army mired in a yearslong recruiting slump — the service launched a trial program less than a year ago with eight vetted troops who already command attention on TikTok, Instagram, and YouTube.

One is a female bodybuilder. Another is a public affairs officer who preaches resilience. Some merge the latest social media trends with military peculiarities. The trial run’s most popular influencer is a National Guard soldier who jokes about dad life as a farmer.

“We realized there were just pockets we could not pay to get into,” Col. Kris Saling, who oversees experimentation and innovation in Army talent management, said of their reach online.

The trial program aims to spark interest in enlistment among young people. The service doesn’t pay fees to these influencers for their posts, but it spent about $22,000 on their travel and lodging around a marquee event in June. (The strategy worked, with their event-related posts reaching an impressive 40 million people online, internal documents show).

The service has wavered on fully embracing the program, recently pausing it for an ethics review. But as Secretary of Defense Pete Hegseth’s Recruitment Task Force aims to find “innovative strategies” to boost interest in military service, there’s growing recognition that these soldiers-turned-influencers connect with young people in ways traditional campaigns can’t.

Their accounts are wildly popular with civilians and troops alike, delivering entertainment ranging from wholesome family content to cheeky irreverence. Many of these soldiers post from home or the gym, like any other influencer. Some appear in uniform, raising the stakes for the Army by tying its brand to unofficial content.

“They’re relatable, they’re people, they’re human,” Saling said. “They’re not the highly paid actor who’s speaking on our behalf and probably has never served.”

The target audience for Army influencers is often civilians and junior troops

Among the most visible of the Army’s eight influencers is Austin von Letkemann, who goes by the handle “mandatoryfunday,” a wry reference to the “fun” unit events that troops must attend.

His typical posts might ponder the absurdities of military punishment and logic, or react to videos of people’s poor judgment. Sometimes he’s on base at Fort Hood, Texas, where he occasionally collaborates with two other influencers — Sgt. 1st Class Johnny Vargas, who goes by viva_la_vargas, and Staff Sgt. Roksolana Savyuk, known as quuen_baby. Last year, von Letkemann went viral for confronting observers who felt “sorry” that he was a father to four girls.

“I want to show people that you don’t have to be like Captain America to join the United States military,” von Letkemann said in an interview. In many videos, he looks like any ordinary civilian lounging at home, excluding flashes of gallows humor common among troops, such as the phrase “live, laugh, lobotomize me” displayed on the t-shirts and mugs he sells. Some videos touch on mental health issues or cultural challenges within the military.

Known for his deadpan delivery, von Letkemann, an enlisted soldier-turned-junior officer, has amassed more than 3.5 million followers across social media platforms. The Army’s ability to communicate with two of its most important populations — the young civilians who might become recruits and the junior troops the military works to retain — is a matter of national security and an organizational gap influencers can help fill, he said. He fits that bill with a soft edge, ridiculing the oddities of military life.

In today’s quasi-peacetime military, young service members are more likely to spend time entering data, navigating bureaucracy, or waiting for orders in a culture of hurry-up-and-wait, versus charging into a battlefield assault. Highlighting such frustrations doesn’t diminish service; rather, it pulls back the curtain to help set realistic expectations. His inbox is often filled with messages from potential recruits.

One junior soldier, Specialist Dylan Ogle, told Business Insider he’d previously abandoned the idea of joining the Navy because of a medical issue. But a video from von Letkemann pushed him to try again — with the Army. In a 2024 Instagram message reviewed by Business Insider, Ogle told von Letkemann he “inspired” him to join and “changed my life.”

A handful of his posts have drawn criticism from leaders for off-color content, he said. But only rarely — after all, it’s that brazen irreverence and satire that resonate with troops and the public the most, he said.

Content creators’ reach outpaces traditional Army advertising

As part of the trial program, the service gathered influencers in Washington, DC, in June to help drive awareness around the Army’s 250th birthday.

The cost for the creators’ lodging and travel was about $22,000, according to a post-parade communications analysis shared with Business Insider. Over five days, content from eight influencers garnered views from more than 40 million people and nearly 2 million engagements (comments and reactions), the analysis showed. That’s a reach that traditional Army advertising rarely achieves, outside the largest and most expensive spots like Super Bowl ads.

During the parade, Army social media numbers “increased by 72,000 followers across all platforms (3x greater than average),” the internal analysis said, adding that there were 265,000 visits to the Army Birthday’s website because of their reach.

While the Army-sanctioned influencers are connecting with young people in new ways, it’s still too early to measure their impact on total recruiting, officials said. Housing talent like von Letkemann means the Army doesn’t have to pay nonmilitary influencers for coverage, which can cost anywhere from $15,000 to $75,000 per post, Saling said.

The campaign, however, has rankled some troops, who observed influencers staying in hotel rooms while the rank-and-file slept in government buildings — a contrast that Saling said led to negative impressions. And while soldiers on social media are barred from explicitly endorsing products, many profit from advertising revenue or from selling personal merchandise. That presents an ethical quandary for all services, which lack a common framework for name, image, and likeness issues.

“It’s a complete gray zone,” Saling said. “It’s an area we really have to figure out.”

Asked about the rules, a Pentagon spokesperson referred Business Insider to existing DoD-level social media guidelines. The firmest guidelines cover operational security, partisan politics, and compliance with military law. Crude humor, edgy memes, and provocative posts aren’t explicitly prohibited — and are often tolerated. The guidelines are generally left to unit commanders to interpret and enforce.

Von Letkemann said that the program succeeded this summer because the Army allowed sanctioned influencers to post whatever content they liked, unmuzzled by strict guidance usually seen in military communications. “They basically told us, ‘Go do what you do,'” he said of their parade prep.

Such independence or freedom of expression isn’t normally encouraged in the military.

“We can’t have somebody who goes out and posts a TikTok rant,” Saling said. But “there’s a little bit of a go-for-broke mentality in the Army,” she said of the service’s changing attitude toward influencers. “We’re behind, now let’s throw a Hail Mary and see how this works.”

The Army has struggled with branding for years

The Army, America’s largest military branch with a force of around one million service members, has struggled with its marketing over the years. Slogans like “Army of One” and “Army Strong” (which cost $1.35 billion over five years) have been criticized as uninspiring or cringey. A 2021 marketing campaign known as “The Calling” fell flat, with troops and lawmakers deriding it as a “woke” attempt to attract more diverse young people. More recently, the service reintroduced a classic slogan from the 1980s in 2023, “Be All You Can Be,” which has earned a warmer reception.

Supporters of military influencers say that they’re generally cheaper and more successful than traditional marketing. The Army this year requested a recruiting-related marketing and advertising budget of $1.1 billion, a 10% bump from the previous year.

The influencer program’s success ultimately depends on its legal review and whether the Army can continue to support what makes influencers appealing — control over their own content.

The service met its recruiting goal of 61,000 enlistees early this year, thanks in part to the high cost of college tuition and a tight US job market. The military could face challenges sustaining that momentum, especially as it contends with a declining national birth rate.

“We have fewer and fewer people who are eligible for service,” Saling said. “And if we can’t talk to as many of them as possible with an authentic voice, we are going to lose.”